The Change-Culture Connection – Where to Start?

The study of organizational culture is nothing new, but it is finally getting more consideration in the practice of Change Management—and this raises a lot of questions. What are the connections between culture, business leadership, and transitions? How can this information be used in strategies? What approaches should be applied when culture is x, y, or z? It’s often hard to know where to start to understand a client’s complex culture, so I thought I’d share my favorite change-culture resources. Read more

Change Management Approach to Achieve Healthcare IT Adoption

Reform-driven “disruptions” or changes continue to impact healthcare’s transparency and cost-control efforts.  Both transparency and cost-control efforts support IT spending, smarter analytics, and expansion of products and service lines beyond traditional partnership models.  Both are also a catalyst for consolidation of operations and initiatives to transform hospitals into new delivery models focused on leveraging the hospital’s IT tools and investments. In an effort to address these challenges, healthcare entities are embracing Change Management as the tool to enable the required paradigm shifts. Read more

How to Implement Automated Benefits in PeopleSoft

There are many PeopleSoft HCM clients using the Base Benefits module to track enrollments and drive payroll deductions while Automated Benefits sits on the shelf as a “Phase 2 – that never happened” project.  While it is true that you can use eBenefits without implementing the Automated Benefits module, that access is limited to viewing rather than enrolling in benefit plans.

In these days of tight budgets and under-fulfilled promises of cost savings from that big ERP implementation a few years back, many organizations still find it hard to justify another systems project.  The true benefits of modern day ERP systems are Read more

Evaluating PS 9.2: Project Scope, Business Process Innovation, Organizational Change Management

The underlying assumption in the last blog was that there are definite benefits to upgrading your PeopleSoft system.  I provided a URL so you could spend time reviewing the long list of new features and functions in order to identify the potential big benefits to your organization. This blog looks at setting the project scope, how PeopleSoft 9.2 can support your Business Process Innovation (BPI) effort, and the value of Organization Change Management (OCM).

Project Scope:I’ve led my share of projects and have provided (and continue to provide) executive oversight on even more. Read more

Introducing the “Evaluating PS Release 9.2” Series

PeopleSoft (PS) 9.2 – it’s finally coming, and soon.  Over the past several months, the PS community has been reviewing all the pre-pre-release info available in order to figure out exactly what is changing with this newest release. We’ve heard that PS 9.2 is different, and that’s definitely true – in some very good ways. At first glance, it looks like it’s easier to use. I think I could easily and intuitively navigate PS 9.2 with little training and execute transactions with fewer clicks. It includes pre-configured analytics that will provide users with fast, summarized information.

Sierra-Cedar currently uses many PS modules across HCM and FMS.  Some applications we’ve modified (a lot) in order to meet our business needs, and others are used completely out-of-the-box. We don’t automatically upgrade when the next release is available. Why’s that?  I’ll get into this in more detail later Read more

How to Create a Healthcare Change Management Strategy

The HIMSS Change Management Task Force provides a Technology Adoption Change Management Framework, including components necessary to move an organization from present state through HIT implementation transition, to a transformed state post implementation. The framework provides lists and specific integrated Project Management & Change Management activities, along with corresponding tools.

In an effort to add to the “applied science” and tools to the growing Change Management healthcare literature, allow me to offer aHCCMS-1 working change management approach for healthcare projects.

As most healthcare project veterans will attest, healthcare organizations are slow to make process change.  Understanding this history, will allow the PMO/project team to protect your application investment.  A Change Management Strategy must have an application specific focus, e.g., CPOE, ERP, ICD-10 coding, Business Intelligence, etc., and be designed to assist the healthcare entity in making the most effective use of their human resources, (automated) processes and technology to maximize the healthcare system’s investment in the application.

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A Working Healthcare Project Risk Management Approach

Far too often we hear from our healthcare clients that ERP and BI projects fail.  And, far too often when we ask what lessons have been learned, we hear the Project Risks were never identified or managed.

In effort to assist the general healthcare community and address this concern, allow this blog to provide some guidance and an overview of a working implementation risk mitigation approach. As you consider an Enterprise Resource Planning (ERP) and/or Business Intelligence (BI) implementation, consider that most implementation methodologies are based on a project Risk Mitigation predicates of PMI or Six Sigma; both do provide overviews for Projects Managers (PM) to use while they develop their detailed work plans for software implementation projects and while creating deliverable documents.

Though this blog is detailed, realize that all implementations differ by both the project content and the implementation team.  Read more

Invoice Matching/Payables Best Practices

We want you to provide a concise document, that tells us what the healthcare Best Practices are relative to invoice matching, we are not taking about software function, but rather Best Practices for business processes, regardless of whether the software supports them or not. (Hospital AP staff)

Achieving benefits from adopting Best Practices generally results from combining business process (re)design and
leveraging of the software (ERP) application to the best ability to maximize results.

Integrating and streamlining Invoice Matching and Payable can result in direct material Return-On-Investment (ROI). As healthcare organizations work to build efficiency and improve business strategy, many of our healthcare clients have said there is a need for more efficient hospital administrative operations. Read more