What is cloud managed services?

A cloud managed service is an application, service, or ecosystem of the cloud resources that is controlled by a third-party organization. The third-party organization may handle the complete or part of the service.

What are the benefits of cloud managed services?

Benefits of cloud managed services are: low infrastructure cost, predictable pricing, integrated services, higher system availability, reliability, optimization of resources, network security, quick response time, etc. Sierra-Cedar is a leader in cloud managed services with over 500 hosted environments and a 99.96% system availability rate.

What does Cloud Managed Services include?

Cloud Managed Services are services that provide partial or entire management of a client's cloud resources or infrastructure. Management responsibilities can consist of migration, configuration, optimization, security, and maintenance.

What is the advantage of public cloud?

The advantages are: lower costs—no need to buy hardware or software, and you pay only for the services you use.; no maintenance—your service provider provides the maintenance; and near-unlimited scalability—on-call for resources to meet your enterprise needs .

What is private cloud hosting?

Private cloud hosting is hosting by a cloud provider. The servers can be on-premises or in a data center. The data is not shared with any other organization and is managed by service provider. Updates, maintenance, upgrades are the responsibilities of the service provider.

CLOUD MANAGED SERVICES

LEVERAGE ONE PARTNER FOR CLOUD HOSTING & MANAGED SERVICES

Sierra-Cedar’s dedicated team of 300+ hosting and managed services employees in the US and India keep systems and data highly available and secure so your organization can focus on the strategic projects that matter most.

Hosting Services

Facing a rapidly growing number of applications as well as increased sources and volume of data, today’s IT organizations struggle to provide the financial and human resource support necessary to effectively manage the demands placed on their infrastructure. Sierra-Cedar can help your organization pursue a public cloud hosting (AWS) or a private cloud hosting solution that will deliver the reliability, scalability, and security it expects. Backed by best-in-class commercial service-level agreements (SLAs), we provide market-leading hosting services for enterprise business applications including PeopleSoft Applications; E-Business Suite, Business Intelligence and Enterprise Performance Management (Microsoft BI, Hyperion and OBIEE); Middleware and Integration Technologies; and more. We align our fully integrated application hosting services to deliver more value where it matters most allowing our clients to focus on and invest more in critical strategic initiatives. Our hosting services include:

Service Desk Support
Operations Support
Application Support

Security Services
System Infrastructure
Disaster Recovery

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Hosting Services

Public Cloud Hosting Services (AWS)

Public Cloud Hosting Services

Leveraging our partnership with Amazon Web Services (AWS), we’ve taken aggressive steps to offer very competitive monthly cloud hosting fees for an elastic architecture and flexible support model that can grow to meet your organization’s ongoing hosting and support needs. With our deep industry experience, we’re ready to help your organization realize the power of AWS to move faster, become more agile, and scale, all using our innovative services and processes.

Our FlexOps platform and our highly skilled cloud resources apply ongoing application, operating system, and database patches, which are designed to streamline the support of your investments and keep them up to date.

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Application Management Services

Application Management Services

With Sierra-Cedar Application Management Services (AMS), certified technology professionals provide the high-performing, scalable environment your organization needs for its enterprise applications. Predictable Costs We strive to meet your organization’s needs by offering services at predictable costs. Our Block of Dollars service option combines value and flexibility, giving your organization access to the right resources at the right time to address its changing needs. The Right Capabilities Your organization can start benefiting from our AMS offerings in many ways, including:

Access to a focused patch/fix team for conducting application updates
Dedicated, named support resource(s) and a designated service delivery manager
Flexible support packages
24/7 support desk services backed by best-in-class commercial SLAs

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Upgrade Lab Services

Upgrade Lab Services

Keep your organization running efficiently while Sierra-Cedar takes care of vital enterprise application upgrades. We provide options that streamline updates while maintaining normal business operations:

Remote Upgrade. Your organization can take advantage of its own hardware and infrastructure while a remote team of Sierra-Cedar Upgrade Lab resources performs the technical upgrade tasks, test moves, and final move to production.
Hosted Lab Upgrade. Sierra-Cedar Upgrade Lab performs the initial pass and two test moves in our data center and then returns the upgraded database to your organization’s infrastructure starting with Test Move 3.

PUM-as-a-Service

PUM-as-a-Service

Sierra-Cedar, with its years of experience and successes on PeopleSoft projects, is offering a service called PUM-as-a-Service for organizations on or upgrading to PeopleSoft 9.2. To address the varying needs and situations of its clients, Sierra-Cedar has created three tailored packages of PUM-as-a-Service offering:

Stay Current – for organizations that want to stay current with the PUM releases throughout the year
Get Current – for organizations that want to get current once a year
Stay Current Lite – for organizations that want to do stay up-to-date with the compliance and regulatory changes and tax updates

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Featured Content

Client Success

Kansas State Makes Gains by Moving Most Visible Workloads to AWS Cloud & Relying on Managed Services

Solution Sheet

Block of Dollars

Solution Sheet

Optimization Program

What Our Clients Are Saying

"In those initial days following the storm, I was struck by the resolve and determination of the Port Authority and Sierra-Cedar team; not once was it said, “Just delay payroll a couple of days, people will understand considering the circumstances.” On behalf of The Port Authority of New York and New Jersey, please accept my deepest gratitude for all the tireless efforts the Sierra-Cedar staff performed responding to Hurricane Sandy."

Daniel G. McCarron, Comptroller

- The Port Authority of New York and New Jersey

"In the hours and days immediately following the [9/11] attacks, you couldn’t tell the difference between Sierra-Cedar and Port Authority staff in terms of their dedication. These people barely survived themselves, yet continued to work through the night, and long days and nights thereafter, helping the Port Authority through its most difficult tragedy. While I always knew that Port Authority staff can do the impossible, I never expected that “miracle worker” would be one of Sierra-Cedar’s job functions. I can never thank them enough."

Margaret Zoch, Former Comptroller

- The Port Authority of New York and New Jersey