Public sector agencies increasingly operate in environments that are complex and evolving at a high rate of speed and change. Within orchestrated processes, employees expect to access information and workflows both at their desks and while they are mobile. Embedded with business intelligence, social and professional collaboration, self-service functions, and automated business workflow, modern application platforms provide today’s workforce with the tools to conduct leading business practices with mobile computing in mind.
Sierra-Cedar established its Public Sector Practice more than 20 years ago and has become one of the largest consultancies focused on delivering ERP application services to public sector clients, including state governments, state agencies, cities, counties, school districts, public retirement agencies, and public transportation authorities. In addition, we develop and deploy Justice and Public Safety solutions including our Early Intervention System for Law Enforcement, our eDUI System for State Police, Tyler Odyssey Integration Services, and Integrated Justice.
Oracle ERP Applications
Sierra-Cedar delivers a full range of implementation services to achieve rapid, high-quality deployment of Oracle’s ERP Applications, including the “next generation” Cloud Applications, PeopleSoft, and Hyperion Planning and Budgeting.
Oracle Cloud Applications
Sierra-Cedar utilizes an array of tools and accelerators to design, configure, and deploy business processes which enable peak performance. Oracle Cloud Applications are intuitive, simple to use, and include a variety of “configurable” elements that are used to tailor the applications. Furthermore, business intelligence, mobile computing, social collaboration, and unified security capabilities are woven throughout the applications, providing easy access to expanded functionality and analytical capabilities out-of-the-box without the need for third-party components.
Local governments have relied on Oracle applications to support their ERP and reporting needs for more than 25 years. By reinventing these applications in the Cloud, Oracle has worked to lower the total cost of ownership, simplify application management, and provide lifecycle benefits not available with traditional on-premise solutions.
As an Oracle Certified Excellence Implementer, Sierra-Cedar helps our clients rapidly deploy this “next generation” SaaS suite by providing knowledgeable consultants who are familiar with the functionality and underlying technologies of these Cloud Applications empowered by our robust suite of implementation accelerators. In addition, we offer post-implementation support through our Cloud Application Managed Services subscription which provides quarterly release readiness services, quarterly release testing, training, management of Oracle Service Requests, troubleshooting, annual training material refreshes, application development services, and the implementation of new modules and new features.
As one of the eight original PeopleSoft Alliance Partners, Sierra-Cedar has been delivering PeopleSoft solutions for more than 20 years. Over that time, our seasoned consultants have delivered more than 2,000 successful PeopleSoft projects, and we have experience implementing each PeopleSoft module and every release of PeopleSoft. Our clientele includes 14 state governments and more than 100 cities, counties, school districts, public retirement agencies, and public transportation authorities. In addition, we have successfully delivered more than 30 PeopleSoft 9.2 projects in the public sector. This experience enables us to provide resources with deep, relevant experience and a toolkit which accelerates the upgrade and implementation process.
This dedication to public sector has resulted in Sierra-Cedar being named “PeopleSoft Partner of the Year,” and we are proud to have hosted the Public Sector User Group networking reception at the Alliance Conference for the past eight years running.
Hyperion Planning and Budgeting
“Provide More for Less” has become a universal directive for public sector agencies. In response, these agencies frequently make critical decisions about how to best allocate their scarce resources. These decisions require accurate, timely, and clear information presented in an agile, easy to use interface. Sierra-Cedar implements the Hyperion Suite to empower our clients to flexibly and efficiently perform planning, budgeting, forecasting, and narrative reporting.
As an Oracle Platinum Partner committed to delivering high-value solutions to our public sector clients, Sierra-Cedar has developed the EXPRESS approach for implementing Hyperion to meet the unique requirements of local governments, state governments, school districts, and public transportation agencies. This approach enables us to deliver faster implementations with higher quality which results in quicker time to benefit realization at a lower cost. EXPRESS is powered by a toolbox of implementation accelerators including pre-built configurations, pre-built technical objects, pre-built report packages, and project documentation templates that have been compiled from our experience delivering more than 300 Hyperion planning and budgeting projects over the past 20 years beginning with Version 1. This catalog of implementation accelerators includes pre-configured dimensions, web forms, calculations, task list items, report doclets, pre-built integration for financials and human resources, tailorable test scripts and training materials, and pre-built reports and dashboards.
We provide implementation services for Hyperion Planning, Hyperion Public Sector Planning and Budgeting, Hyperion Financial Data Quality Management, Oracle Planning and Budgeting Cloud Service (PBCS), and Enterprise Performance Reporting Cloud Service (EPRCS). In addition, we offer application hosting services (including AWS hosting) and Cloud Service migrations for customers that currently have Hyperion deployed on-premise.
Oracle Business Intelligence Solutions
Sierra-Cedar deploys Oracle’s Business Intelligence Suite to transform data into actionable intelligence that presents performance, supports decision making, and guides strategy. This includes a combination of reports, dashboards, graphs, and charts which interactively present information from thoughtfully designed data models and extraction/transformation scenarios. We deploy a wide range of Oracle Business Intelligence tools on-premise and in the Cloud, including Oracle Analytic Cloud Service (OACS), the Data Visualization Cloud Service (DVCS), Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Business Intelligence Applications (OBIA), and Oracle Business Intelligence Foundation Suite (BIFS). Given our deep experience with both Oracle Business Intelligence tools and Oracle ERP platforms, we specialize in extending PeopleSoft, E-Business Suite, and Oracle Cloud ERP and HCM to provide accessible, actionable, visualized, mobile, and easily consumable information to realize the full potential of the data that resides within these enterprise applications.
Citizens expect to find information and access governmental service conveniently, securely, and reliably. They demand a vast array of digital information and services to be easily accessible anytime, anywhere, and on any device with robust, personalized conveniences and integrated access to multiple government “storefronts.”
Salesforce is the enterprise cloud computing leader dedicated to helping government organizations realize this vision while transforming them into resilient, connected organizations through social and mobile technologies. The company’s trusted Cloud platform is creating a connected experience for more than 1,000 government agencies. As a Salesforce Premium Partner, Sierra-Cedar has grown its practice organically by working with clients to deploy critical enterprise solutions and develop just-in-time applications using Salesforce’s powerful and agile development platform.
Sierra-Cedar’s vision is to work with its growing Salesforce client base to significantly improve and lay a new technical and functional foundation for the way digital services are delivered now and into the future. Reinforcing this deep experience, we hold numerous certifications for the Salesforce suite of products including Sales Cloud, Service Cloud, Marketing Cloud and Pardot, Community Cloud, and Einstein Analytics. One of our greatest strengths, in addition to our ability to provide innovative and effective Salesforce technical solutions, is our unique experience working with clients to concurrently model the “people and process” solutions that enable lasting success. Our talented and experienced team of consultants—together with our holistic implementation, change management, and process improvement approaches—produces a consistent track record of success.
MuleSoft, recently acquired by Salesforce, is an industry-leading integration and API platform that is strategic in the Salesforce roadmap for data and process integration. MuleSoft helps organizations build application networks that allow disparate systems (both on-premise and cloud-based) to interact using industry-standard protocols. It also enables the use of secure APIs that can be called by other applications to access data or processes in one or more of those disparate systems. These capabilities make MuleSoft the essential “behind the scenes engine” for integrating and provisioning data across multiple government business systems.
Sierra-Cedar has been a MuleSoft partner since 2014 and was selected in May as MuleSoft’s 2018 Customer Success Partner of the Year for North America for our exceptional work in helping organizations drive value and success using the MuleSoft platform.
Sierra-Cedar’s success with Salesforce and MuleSoft—combined with our vast experience working across many other government technology and operational areas—uniquely enables us to assist our clients to attain new levels of efficiency, effectiveness, and citizen satisfaction by deploying applications that are connected, interactive, and personalized.
Sierra-Cedar assembled a very talented and skilled team to guide and partner with our King County project team, and the project came in on time and under budget. This was a significant achievement given the County’s highly customized Time and Labor module. Sierra-Cedar brought the right mix of project management, technical, and functional expertise and partnered well with our business and technical teams. I appreciated the open communication and collaboration with Sierra-Cedar’s project team, their dedication to supporting the aggressive timeline, and their prompt attention to resolve issues quickly. I could not have asked for a better result.
Sierra-Cedar did a fantastic job on this project, helping us define the requirements, design the solution, and build the solution for us. The consultants that they brought in were brilliant. They were knowledgeable and had the required Public Sector experience to meet our complex requirements. They went above and beyond to help and patiently address the needs of our users. We are extremely happy with the services provided by Sierra-Cedar, and we plan to work with them again in the future.
Working with Sierra-Cedar has been a rewarding experience. We have found them to be unique in this market space. They are large enough to be able to flexibly address resource needs; however, unlike many of the larger firms, Sierra-Cedar’s ability to adapt to project changes and creatively resolve project challenges when presented make them a great partner to work with.
Sierra-Cedar’s professionalism and performance are key components of our current and future implementation success. They have demonstrated a level of personal commitment in helping us meet our objectives that can only be characterized by a high-value partner.
During my 30 years of working with vendors and implementing ERP systems, I have found Sierra-Cedar to be a different breed—they are more collaborative, always wanting to do the right thing, and truly working as a team. We selected Sierra-Cedar after an extremely lengthy and complex procurement process and have not been disappointed. Their level of professionalism, business acumen in the public sector, and extremely knowledgeable team members were just a few reasons they were selected. We have a great relationship to date and expect that continue into the future.
Over the years, Louisville Water Company has enjoyed a strong business partnership with Sierra-Cedar. In fact, some of their employees have provided services to us as far back as 2002, and they deeply understand the business process requirements of a public sector utility such as ours. Most recently, Sierra-Cedar led our HCM upgrade which was completed on-time and on-budget with very successful results. The project was efficient and cost-effective because they tailored an approach for us which blended LWC resources with specialized talent from Sierra-Cedar. The go-live was very smooth, and we have been able to utilize plenty of new functionality as a result of the project. Given the advent of Cloud Applications, it is also beneficial to LWC to have a business partner that provides useful information, insight, and best practices which contribute to the formulation of our Application Roadmap.
Sierra-Cedar has been a trusted and valuable partner of the NYS Office of the State Comptroller (OSC) for a number of years. With Sierra-Cedar’s assistance, OSC has been able to overcome critical challenges and implement a number of important projects. Sierra-Cedar offers resources that are knowledgeable about Oracle/PeopleSoft products and skillful in moving large and small projects from concept to completion.
Sierra-Cedar has been our “go to” PeopleSoft services provider for the past three years. They have demonstrated a solid commitment to our success. Despite the lean budgetary years with very little consulting dollars to spend, they have stood by our side to help us optimize our applications and prepare our team for the road ahead. We are excited to have them as our PeopleSoft 9.2 Upgrade Partner, which began in April 2013, and look forward to working with them for years to come.
These experienced resources have demonstrated a genuine concern for our success as their first priority, and they have designed and implemented the configuration and business process solutions needed in support of NMDOT’s mission critical systems. They have always been able to furnish the right resource at the right time for us, even when our needs require a “needle in a haystack” or urgent response.
Our contracts have been established and managed with the highest level of integrity, and the cost for services is consistently less than what we have paid other firms for less effective resources.
When our director told us to pull out all the stops and pay our people on September 14, we knew that failure was not an option. It was the toughest situation I can imagine. We were counting on Sierra-Cedar and they came through. On the days immediately following September 11, payroll was elevated to a mission critical system at The Port Authority. Employees were depending on those paychecks. But members of the Sierra-Cedar team were undaunted. They rolled up their sleeves and put in long hours despite the trauma of September 11.
We selected Sierra-Cedar as our partner because they offer a broad portfolio of services when it comes to Oracle technology—including Oracle PeopleSoft, Oracle E-Business Suite, Oracle Business Intelligence, Managed Services, Oracle SOA Suite (Middleware) and Oracle Hyperion, just to name a few.
Regardless of the topic, they have delivered expert advice and are always very accommodating to our needs and interests. We really appreciate how easy they are to work with along with their “can-do attitude.”
In those initial days following the storm, I was struck by the resolve and determination of the Port Authority and Sierra-Cedar team; not once was it said, “Just delay payroll a couple of days, people will understand considering the circumstances.” On behalf of The Port Authority of New York and New Jersey, please accept my deepest gratitude for all the tireless efforts the Sierra-Cedar staff performed responding to Hurricane Sandy.
We made the right choice to work with Sierra-Cedar and look forward to continued collaboration to successfully going live with a fully integrated system in 2014.
Without hesitation, we would recommend Sierra-Cedar as an organization that is easy to work with, has good project management skills, and works hard to meet the needs of their clients.
Nassau County’s decision to have its PeopleSoft environments hosted by a third-party application services provider was driven by financial and operational constraints. We found that procuring these services would avail the County with the experienced resources we needed at a lower cost. Sierra-Cedar was the successful bidder due to their wealth of experience in the field and their understanding of the County’s needs, and we have not been disappointed with the results.
In the hours and days immediately following the attacks, you couldn’t tell the difference between Sierra-Cedar and Port Authority staff in terms of their dedication. These people barely survived themselves, yet continued to work through the night, and long days and nights thereafter, helping the Port Authority through its most difficult tragedy. While I always knew that Port Authority staff can do the impossible, I never expected that “miracle worker” would be one of Sierra-Cedar’s job functions. I can never thank them enough.
This project represents a significant undertaking as NY OSC’s PeopleSoft environment is significantly customized to handle a complex Payroll operation that bi-weekly pays approximately 250,000 state employees in more than 500 payroll agencies with 46 unions and 110 negotiating units.
The aforementioned is one of many successes that we have celebrated with Sierra-Cedar team and look forward to continuing the legacy of outstanding solution delivery that we have experienced for more than 12 years
Hosting of our PeopleSoft applications by Sierra-Cedar has delivered a high degree of availability and reliability for the City of Milwaukee. In addition, we have been very satisfied with Sierra-Cedar consulting service who has performed upgrades in the HRMS and Financial environments. We value the relationship we have built over the years.