Using Sierra-Cedar’s Application Management Services (AMS), NPC outsourced a wide range of PeopleSoft functions, including production support, patching, and project work for all three PeopleSoft pillars. This strategic move allowed NPC’s internal IT staff to increase focus on other institutional objectives including learning and student success.
Key Project Highlights:
- Decreased IT support costs with targeted use of subject matter experts and offshore resources, when needed.
- Increased ability to maintain applications with latest functionality and security protocols.
- Resolved production support issues more quickly by routing to Sierra-Cedar’s PeopleSoft application specialists.
- Achieved NPC management IT objectives without increasing internal staff headcount